Skip to content
  • There are no suggestions because the search field is empty.

Chatbots

We use customizable chatbots as digital agents that help interact with your customers, internal resources or prospects. They can answer questions, guide users, and even forward requests to human assistants if needed.

Key Features:

  • General Configuration:

    • Identity & Status: Each chatbot has a unique ID, name, and can be enabled or disabled.
    • Integration: A base URL and client ID connect the chatbot with backend services and integrations.
    • AI Model Settings: Choose the model and set queries to classify or sanitize incoming messages.

  • Conversational Prompts:

    • Chat Summary & Sample Messages: Define custom prompts to summarize conversations or propose sample messages.
    • Error Handling: Customize error messages that users see if something goes wrong.

  • Appearance & Branding:

    • Front End: Configure the chatbot’s name, logo, chat avatar, and introductory message to match your brand.
    • Widget: Set the colors, images, and text that appear on the chat widget.
    • Styling: Choose basic styling (colors, fonts, button styles) and even advanced styling options (hover effects, custom CSS/JS) to create a unique look.

  • Additional Capabilities:

    • Assistant Integration: Link the chatbot to one or more assistants that handle more the conversation with users.
    • Transform Patterns: Apply transformation rules to adjust data (such as product details) before it is presented to users.

User Benefits:
Chatbots in our system are designed to be highly flexible. Whether you need a simple Q&A bot or a fully branded digital assistant that reflects your company’s look and feel, the configuration options give you complete control over both functionality and appearance.