Faster customer support and more leads – powered by the AI chatbot Tollef
The solution is a a versatile AI chatbot solution that effortlessly guides business customers through diverse security solution inquiries, enhancing engagement and streamlining customer support.
We made Tollef for R. Bergersen. Tollef is an AI chatbot developed for a leading independent supplier of building security solutions and interior fittings. Using a natural, conversational tone, Tollef provides clear and concise guidance to help customers – including housing associations, commercial property managers, and industrial clients – make informed decisions about their building security needs. By recommending a free inspection when appropriate, Tollef also enhances lead conversion and customer satisfaction.
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Customer challenges
- Managing a high volume of diverse inquiries from customers with varying technical knowledge.
- Inconsistent response quality and delays with traditional support channels: email and a central phone system.
- Difficulty in consistently converting inquiries into booked free inspections.
- Overloaded support teams struggling to promptly address all customer requests.
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Actions taken
- Initial workshop to map customer challenges, inquiry categories and data/integration needs.
- Designed a structured chatbot solution with specialized sub-chatbots dedicated to handlings different types of customer inquires.
- Thoroughly crafted tailored instructions for each sub-chatbot to optimally respond to questions and guide users towards booking a free inspection.
- Performed extensive internal testing and iterative refinements to optimize Tollef’s performance.
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Results
- Shorter path from question to action for both new and existing customers
- Increased conversion from inquiries to booked site assessments
- Freed up capacity for the customer service team to focus on more complex cases
- Improved data foundation for understanding what customers actually ask about
- A professional and scalable first line of customer dialogue – available 24/7